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Troubleshoot– Error 0x800706BE in Windows 2008 R2 Server Manager Roles and Features – I

12.Dec.2011 | by Gusac | Filed in: Articles, Troubleshoot

 

This part came while working in Windows server 2008 R2 edition. Features page in Server manager started throwing up this error with hexadecimal code 0x800706BE. Notice there could be several reasons to this issue, hence the parts (-I) to this blog. If ever I found another cause, I would come up with next part (II). For now, lets stick to what happened on my box.

Every time I clicked on Server manager Features page, it gave ‘Error’. click on ‘Error details’ would bring up a dialog box shown in the screenshot below. The error reads:

Unexpected error refreshing Server Manager: The remote procedure call failed. (Exception from HRESULT: 0x800706BE)

 

imageClick on the image enlarge

 

Troubleshooting:

  • Download and install Microsoft System Update Readiness Tool(CheckSUR) for Windows 2008 R2 (As mentioned in beginning I error came on Windows 2008 R2 but you can try on other OS as well)

     

  • CheckSUR is 315MB tool to download, once you install it, it generates a CheckSUR.LOG log file at %windir%\Logs\CBS\ location.

 

In my case, I log read:

----------------------------------------------------------------------------------------------------

Unavailable repair files:
    servicing\packages\Package_for_KB2564958_RTM~31bf3856ad364e35~amd64~~6.1.1.1.mum
    servicing\packages\Package_for_KB2564958_RTM~31bf3856ad364e35~amd64~~6.1.1.1.cat

(w)    Unable to get system disk properties    0x0000045D    IOCTL_STORAGE_QUERY_PROPERTY    Disk Cache    
--------------------------------------------------------------------------------------------------

 

  • The log file show that the one of the file related to KB 2564958 is either corrupt or missing, most likely the latter one. So, the next to download update KB 2564958  from Microsoft support site.

     

  • Download the update from http://support.microsoft.com/kb/2564958 site. When I downloaded and tried to install, it gave me another error at installation with code:  0x80240009

     

  • Extracted the fix KB2564958 by following command: EXPAND Windows6.1-KB2564958-x64.msu –F:* C:\Temp

     

  • It will extract the CAB files. Identify the files mentioned in the log files and copy them over to the location mentioned in the log file, that is: %Windir%\Servicing\Packages\

     

  • Started the Server Manager Features page again, this time it came up just fine!

     

 

Hope this blog is informative, I would write another part soon.

Write me your feedback at inbox at gusac.net